LEGAL

Refund Policy

Last updated: 1 November 2026

When we refund, and how your free trial and your consumer rights fit together.

1. Our approach

We want you to be sure before you pay, so every plan starts with a free trial of 15 days with no card needed. This policy explains when we refund money after that, and it works together with your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). It does not limit those rights.

2. Free trial

You pay nothing during the free trial, so there is nothing to refund. You may stop at any time during the trial. If you do not pay at the end of the trial, your dashboard is paused and your data is kept for 30 days.

3. Monthly plans

You may cancel at any time and your plan then stays active until the end of the month you have paid for. We do not refund a month that has started, except where the law requires, or where we have not delivered the Service as agreed.

4. Yearly plans

If you pay yearly and ask for a refund within 14 days of the first yearly payment, we refund that payment in full. After that, we do not refund the rest of the year, but you keep your dashboard until the end of the year you paid for, and your plan does not renew.

5. Setup package

If you cancel before we have started the setup, we refund the package in full. Once we have started, the package is not refundable, except where the law requires, or where we do not deliver it.

6. Your right to cancel an electronic transaction

If you are an individual (a natural person), section 44 of the ECTA allows you to cancel an electronic transaction for services within 7 days after the agreement is concluded, without giving a reason and without a penalty. Because every plan starts with a 15 day free trial and you pay only afterwards, that right is normally used up before your first payment. If you pay for a plan and cancel within 7 days of the agreement, we refund what you paid, less the reasonable cost of any setup work already done at your request.

7. When we refund because of a problem with the Service

If the Service was unavailable or did not work as described for a significant time, tell us. We will fix it and, where it is fair, give you a credit or a refund for the period affected. Your rights under the CPA to services performed with reasonable care and skill are not affected.

8. Amounts we cannot refund

We cannot refund fees that third parties charge you, such as payment gateway fees, Google Maps usage, WhatsApp provider fees and the usage cost of your own AI account.

9. How to ask for a refund

Write to [email protected] from the email address on your account, with your company name and the payment concerned. We reply within 5 business days. Approved refunds are paid to the original payment method within 10 business days.

Related documents: Terms and Conditions, Privacy Policy, Data Processing Agreement and Refund Policy. Questions? Write to [email protected].